Privacy Policy


Data we collect when you visit our website

When you access to our website, we automatically collect and store some of your data in our server logs and in cookies, which are small text files that a web server stores in browser software. A browser sends cookies to a server when the browser makes a connection to the server

This data does not allow us to directly identify you, but it does record data related to your browsing history on our website. This includes the pages you accessed; the date and time of your request and referral URL; the date and time at which you accessed them; your search queries within the site; and information about the device you used such as its hardware model, operation system version, unique device identifier, Internet protocol address, hardware settings, browser type, and browser language.

You are not required to provide your data if you only want to visit our website. You may refuse to accept cookies by configuring your web browser accordingly (for more information, refer to the ‘help’ section of your web browser). That said, refusing cookies is likely to disrupt your navigation on our website, and may prevent you from accessing certain pages or services.

Data we collect when you sign up or when you order products

Some of the services offered on our website require you to register and/or sign up with us. If you want to use these services, we will ask you to provide us with complete and accurate personal data, and also inform us if when your data needs to be updated. If you do not provide us with complete and accurate data, or if you do not inform us that your data needs to be updated, we may not be able to provide you with the services you requested.

We collect the following categories of your personal data:

Identification data: including your name, telephone number, e-mail address, login and password, and similar information

IT data:including the pages you accessed; the date and time of your request and referral URL; the date and time at which you accessed them; your search queries within the site; and information about the device you used such as its hardware model, operation system version, unique device identifier, Internet protocol address, hardware settings, browser type, and browser language.

We do not collect financial data, nor do we store credit-card information. Payments made through this site are passed though a third party gateway provided by SecurePay (an Australia Post product).


We only use your personal data within the limits authorized by current laws and regulations. Sometimes, we shall use your personal data because the laws and regulations actively require us to do so. In any case, we do not make any automated decisions solely on automatic processing which may produce legal effects concerning you, or similarly significantly affect you.

We use your personal data for the following purposes:

We use your identification data in order to provide you with services as per our contractual obligations and to track various analytics attributes so that we can continue to provide a more efficient service.


We do not share your private or personal data. Ever!


We have measures in place to protect your personal data against unauthorised access, use, or disclosure, including without limitation:

  • We implement and maintain sophisticated technical measures to ensure that your personal data is recorded and processed in complete confidentiality and security.
  • We implement and maintain appropriate restrictions on access to your personal data, and monitoring of the access, use, and transfer of personal data.
  • All employees who have access to your personal data are required to enter into non-disclosure or similar agreements, which impose obligations for them to comply with our data privacy and confidentiality requirements.
  • We require any business partners and third party service providers with whom we may share your personal data to comply with any applicable data privacy and confidentiality requirements.
  • We provide data privacy training on a regular basis to our employees and third parties who have access to personal data.


If you choose to pay for a service or product using the secure credit card payment facility available at this site you will be asked to provide your credit card details, your name, a shipping address and your email address. These details are required so that we can ship your order and a tax invoice / receipt.

The security of your personal information is important to us.

Your complete credit card number cannot be viewed by Science Alive or any outside party.

We use Secure Pay to process our credit card purchases, a company owned by Australia Post which in turn is a statutory body of the Australian Government.

SecurePay payments are fully automated with an immediate response

SecurePay encrypts all transaction details before sending them across the internet, so the details of the message cannot be seen by anyone except SecurePay’s payment server.

SecurePay uses a 128-bit digital server certificate provided by VeriSign™. This level of encryption is currently considered realistically unbreakable.

SecurePay at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Science Alive.

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.

We do not store credit card information, we securely submit credit card information to our bank for processing.


Under applicable data protection laws and regulations, you have the following rights:

  • Of access to, rectification of, and/or erasure of your personal data.
  • To restrict or object to its processing.
  • To tell us that you do not wish to receive marketing information;
  • In some circumstances, to require certain of your personal data to be transferred to you or a third party.
  • To the extent our processing of your personal data is based upon your consent, to withdraw your consent, without affecting the lawfulness of our processing based on your consent before its withdrawal.

If you do not feel satisfied following this interaction, you may also lodge a complaint about our processing of your Personal Data with a Data Protection Authority.

Opt Out

We provide you the opportunity to opt out of having your personal information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional promotional emails from us, you may opt out at any time by following the unsubscribe link located at the bottom of each email communication.

If you no longer wish to receive our newsletter and promotional communications, you may opt out of receiving them by following the instructions included in each newsletter.

Opt In

By accepting these terms and conditions, you (i) allow us to share your data strictly with Science Alive and (ii) give your express, specific and informed consent to receive emails of promotional materials. Your data will not be shared with any third party company. Each email sent to you by Clearly/Coastal and/or other companies within our group will include an ‘unsubscribe’ link.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.


We regularly review our compliance with our Privacy Notice, in particular to make it compliant with new laws and regulations regarding data protection. But, even if this Privacy Notice may change from time to time, we will not reduce your rights under this Privacy Notice without your explicit consent.